Frequently Asked Questions

Q: How can I view the status of my order?
A: Our on-line order status module is currently under construction. Please call us toll free at 1 888 3BE-WELL or e-mail us at be-well@purehealth100.com and we will be happy to track your order for you!

Q: What are your shipping costs?
A: Our shipping costs are simple - US shipments are charged $3.00 for any single item and FREE for two or more items on every order! Canadian shipping rates are as follows: $15.00 for 1 - 12 items, $12.00 for 13 - 18 items and $10.00 for 19 or more items ordered. All Canadian shipments subject to brokerage fees of 5% - 15% depending upon your receiving location.

Q: What is your return policy?
A: We hope you will be satisfied with the items you purchase from us, however, should you wish to request a return, please note that any unopened item may be returned for any reason within 90 days of purchase date. We simply ask that you pay for the return postage if the product is not damaged or defective. Please return all unopened items to:

Pure Health LLC

c/o 3PL Distribution

14101 W. Hwy. 290, #1900

Austin TX 78737

Attn: Returns

Upon receipt of your return, we will credit your credit card immediately.

Please note that we cannot accept any returns for product purchased at a retail location, and items purchased through www.purehealth100.com cannot be returned to any retail location.

We do our best to package all shipments accurately, but if you should receive an incorrect item, please contact us via e-mail or telephone and we will correct the error right away. For items purchased through our website, please retain your packing slip as we will ask for some important information from this document in order to properly process the return.

Thank you and we look forward to hearing from you again in the near future!

Warm regards,

The Pure Health Customer Care Team

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